Can I change an order once it’s placed?
We cannot change an order once its been printed in our warehouse. We can cancel the order for you, providing it has not shipped yet, and you may remake the order with appropriate changes
WARNING ABOUT POSTAL MAIL SHIPPING
If you do choose to have an item shipped through the postal mail it will not be insured.There are no exceptions. Please choose ups if you would like your package guaranteed to get to its location.
What is your Return Policy?
At Casinogamingstore.com, we realize that all sales may not be final. If one of our customers makes a purchase and wish to return the product, you have 30 days to do so. We must be notified of the return within the first 30 days of the product leaving our warehouse.
There are some guidelines to follow when deciding to return a product.
- Closeout items are unable to be returned.
- Customized chips of any kind cannot be returned.
- If a product has been used even if it was only one time, it cannot be returned.
- If poker chips are taken out of their plastic wrapping, there will be a 15% restocking fee charged.
- We cannot accept opened DVD’s, Copag or KEM cards. They cannot be resold and will not be refunded.
- If a customer receives defective merchandise, they can only exchange it for a similar product of equal or lesser value.
- If a product is returned and there is no exchange, a 15% restocking fee will be charged to the merchant.
If a product arrives damaged, Casinogamingstore.com must be notified immediately. Once we are notified, a claim will be placed with the corresponding shipping company. Once the claim has been resolved, the product will need to be sent back and the replacement is sent out.
All Freight orders must be inspected BEFORE accepting the shipment. If you sign for a shipment without inspecting it thoroughly and it is damaged, Casinogamingstore.com is not responsible for replacing the product. Signing for a shipment without noting damage on the Bill of Lading is stating that the shipment was free from damage and in perfect condition. ALL Freight deliveries must be inspected, no matter how large the order or product is. There are no exceptions to this policy.
In the rare event that the wrong product is shipped, this will need to be sent back to us. If this is to occur, Casinogamingstore.com must be notified immediately. The customer will need to pay for the return Ground shipping but will be reimbursed up to the amount originally paid once the product has been received. We recommend returning the product with a carrier that offers a tracking number. We are not responsible for returns that do not arrive to our warehouse. They will only be reimbursed if they are exchanging it for another product. If there is no exchange, then there will be no refund of return shipping.
Can I get Saturday delivery?
Saturday delivery is not available.